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This book shows how the biblical truth of man being made in the image of God motivates us to view our work as service to him.
- Sales Rank: #1717293 in Books
- Published on: 1996-05
- Original language: English
- Number of items: 1
- Dimensions: 8.50" h x 5.75" w x .75" l,
- Binding: Hardcover
- 176 pages
Amazon.com Review
C. William Pollard, chairman of the $3 billion ServiceMaster Company, believes that a commitment to people--employees as well as customers--is the real reason for his worldwide corporation's continuous growth in revenue and profit during the past quarter century. In The Soul of the Firm, he explains just how that bond has been forged and how it is now manifested in a company that claims more than 200,000 employees and more than six million customers in 31 countries.
From Library Journal
Total Quality Management (TQM) meets Christian leadership values in Pollard's account of the financial and spiritual success of the ServiceMaster Company, a firm that trades under major brand names like Terminix and TruGreen-Chemlawn. A former lawyer who is now the chair of ServiceMaster, Pollard recounts his experience in developing a company devoted to offering services to people as well as to making profits. Using the company slogan, Pollard sums up the intentions of the company regarding people and profits: "To honor God in all we do/To help people develop/To pursue excellence/ To grow profitably." This success story of a businessman who has found a way to combine the insights of Christianity with the doctrine of capitalism is for libraries where TQM books are popular.
Copyright 1996 Reed Business Information, Inc.
Review
A passion for people is the key to the soul of the firm
In an age of ubiquitous downsizing, the idea of a company's loyalty to its employees seems almost outdated. Yet The ServiceMaster Company has built an international success on a commitment to the growth and development of its people - a commitment that chairman C. William Pollard calls The Soul of the Firm.
Pollard and ServiceMaster have restored a much needed moral center to the contemporary workplace. ServiceMaster, which has enjoyed exponential growth over two decades, now employs and manages some 200,000 people offering a variety of cleaning and maintenance services to customers in thirty-one countries. This success, Pollard argues, is built on a philosophy that seeks to honor and realize the potential of every employee.
ServiceMaster's guiding principles, notes Pollard, are engraved in stone in the company's headquarters: "To honor God in all we do; to help people develop; to pursue excellence; to grow profitably." The first two principles apply even in a diverse and pluralistic environment, Pollard says, because their purpose is not to exclude, but instead to recognize the dignity and worth of every worker and commit the company to developing and supporting each worker.
In a series of lucid, powerful, and inspirational chapters, Pollard shows these principles at work both in ServiceMaster and in other contexts. Whether explaining the principle of "servant leadership" or showing why a commitment to people is also the surest route to profits, Pollard is inspired by his own beliefs and by his long experience with the ServiceMaster principles. He shows that these principles can be readily adapted both to other kinds of business and to one's personal life.
The Soul of the Firm is a vivid demonstration that the marketplace need not be devoid of spiritual values and commitment.
About the Author:
C. William Pollard joined ServiceMaster in 1977 and served in a number of leadership positions, including CEO. He is currently the company chairman and lives in the Chicago area. -- From the Publisher
Most helpful customer reviews
17 of 17 people found the following review helpful.
A corporation with a true soul and solid core values.
By Michael Erisman
This book describes a rarity in the modern Western corporate arena; a company that operates in the marketplace of publicly held companies led by a set of core values aligned to putting people before profits. The values espoused by the ServiceMaster Company include; "To Honor God In All We Do, To Help People Develop, To Pursue Excellence, and To Grow Profitably."
As stated by the CEO, C. William Pollard, "the first two are 'ends', the second two are 'means'. Few find fault with our commitment to a set of principles, it is the God language that raises some eyebrows." That is not the only thing this Company has done to raise eyebrows, meeting the numbers, delivering consistent world-class service, and delivering profits to shareholders also gets attention.
This book is a great look into a Company with values all organizations could benefit from. Among them is the concept that "employees want to work for a cause, not just a living". When you think about what ServiceMaster actually does (not the most glamorous or well-paid work) we can understand how difficult this would be to execute.
The book itself is a quick read, and full of some good insight. It is not as in depth as I would have liked, but overall provides some outstanding ideas on how to prioritize values, and remain true to one's principles. The example set by the Company and the CEO demonstrates that not all of Corporate America places greed as their highest priority.
14 of 15 people found the following review helpful.
Continues where the "E-Myth" left off...
By daynite@home.uptime.org
The credibility of the author is that he's been CEO of Service Master, who did over 2 BILLION last year. He does an excellent job of showing how a major corporation can care about clients and employees AND lead it's industry in market share and profits. He delivers on the implications of the title, and continues where the 'E-Myth' left off, by talking about a well rounded firm indeed having a 'soul', & cares for the 24 hour person; not just the 8 hr person on the clock. He postulates THAT will be REQUIRED in the Firm that is to prosper into the next century. Quick read. Good summary at end on leadership highlights....
13 of 15 people found the following review helpful.
Not Remarkable
By A.Trendl HungarianBookstore.com
"Soul of the Firm" is, unfortunately, just another anecdotal essay written by a top CEO. Pollard's achievements are incredible, and a reader should expect an incredible book from him.
Pollard's history involves running one of the most impressive service companies ever, ServiceMaster. He took it from an already solid company and helped it become a great company through buyouts, aggressive expansion, and managing with integrity. He deserves to be hailed into a management hall of fame. His book, however, lacks depth.
We read what he thinks, and this is good stuff. In fact, everything in here is good stuff. His views on God, what his faith means in the workplace, how to be a servant leader. I'm nodding my head saying "Preach it!" as I write. But give us more, Mr. Pollard. Give us details of a businessman's business, not a book for upper mangement to give to middle managers on a work retreat to read on the train commute.
Don't repeat Carnegie, Drucker with a Christian backdrop. We've read their books. Give us meat. ServiceMaster has had some complex issues they've struggled through. Did overexpansion complicate stock prices? As society continues to secularize, what does this mean to a once faith-based company? Will it go the way of the YMCA, with its roots merely as its history, or will it hold tight to the core principles and God which wrought those principles?
Challenge us, Mr. Pollard. How does a Christian who is a top manager deal with underpaid staff workers who can barely pay their rent? Give them raises? Bonuses? If their valuable service defines the company's value, how are they to be treated? How does the leader of a huge company deal both corporately and personally with world economic issues, as it affects the microworld surrounding the local office? How does a Christian leader avoid bias in promoting staff? How do top leaders accept long hours and responsibilities, while yet having a family?
None of that is adequately addressed in "Soul of the Firm."
So much is not being said in this book that I was disappointed. Pollard could've taken another 100 pp and filled it with real direction. Instead, we are given a rehash of the generic "run the company with good old fashioned values" story.
Anthony Trendl
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